Terms of Service

These Terms of Service ("Terms") are a legal agreement between you (the agency, "Agency," "you") and the operator of CloudAgencyOps ("CloudAgencyOps," "we," or "us") governing your access to and use of the CloudAgencyOps hosted service (the "Service"). CloudAgencyOps is hosted software-as-a-service; no software is sold, installed, or transferred to you. Please read Section 3 (Acceptance) and Section 5 (Billing and Merchant of Record) carefully.

1. Service description

CloudAgencyOps is operations software for cloud / DevOps consultancies. It aggregates AWS cost and access metadata across the AWS accounts of your clients (via read-only cross-account roles), tracks retainer burn, generates white-label client reports, surfaces access governance, and stores agency runbooks.

2. Who you are contracting with

CloudAgencyOps is operated by Muhammad Hassaan Javed, an individual sole proprietor located in Pakistan, doing business as CloudAgencyOps. References to "CloudAgencyOps," "we," "us," or "our" mean Muhammad Hassaan Javed d/b/a CloudAgencyOps, unless an executed order form expressly identifies another legal entity. No corporation, limited liability company, or other limited-liability entity is currently a party to these Terms.

CloudAgencyOps currently operates as a sole proprietorship. A postal address for legal notices is available on request at the contact above.

3. Acceptance of these Terms

You accept these Terms by checking the "I have read and agree to the Terms of Service and Privacy Policy" box presented at account creation or first sign-in, or by accessing the Service, whichever occurs first. We record the version of the Terms you accepted together with your account identifier and the time of acceptance.

4. Cross-account AWS access scope

CloudAgencyOps reads each connected AWS account via short-lived AssumeRole credentials obtained from a customer-owned IAM role with a read-only policy. CloudAgencyOps does not modify, write to, or take any action in any connected AWS account. CloudAgencyOps does not store long-lived AWS credentials. You represent and warrant that, for each AWS account you connect, you have obtained from the account owner all authorizations, rights, and consents necessary to grant CloudAgencyOps read-only access and to permit the processing described in these Terms and the Privacy Policy, and that you will maintain those authorizations for the duration of the connection.

5. Billing and Merchant of Record (Polar)

Paid subscriptions to the Service are sold by Polar Software, Inc. as Merchant of Record and authorized reseller. Your purchase, payment method, invoices, taxes and VAT, subscription renewal, billing support, chargebacks, transaction-level refunds, and cancellation of recurring charges are governed by Polar's buyer terms and checkout disclosures, accepted at checkout. We provide and support the Service; Polar provides first-tier transactional support for payments, refunds, chargebacks, and subscription cancellation. Where these Terms conflict with Polar's terms on payment, taxes, billing, renewal, cancellation of recurring charges, or transaction refunds, Polar's terms control to the extent of the conflict for those matters.

Subscriptions renew automatically until cancelled. After any trial or promotional period, your subscription renews at the price published at checkout plus applicable taxes unless cancelled before the renewal date. You manage and cancel your subscription through the Polar customer portal (or by contacting Polar support); cancelling stops future renewals and takes effect at the end of the current billing period. Fees already paid are non-refundable after the billing period begins, except where required by applicable law, handled under Polar's buyer terms, or where a mandatory consumer withdrawal right (such as an EU, UK, or other statutory withdrawal right) applies.

6. Right to access the hosted Service

Subject to these Terms and payment of applicable fees through the Merchant of Record, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the hosted CloudAgencyOps Service during your subscription term for your Agency's internal business operations and client-service delivery. No software is sold or transferred to you, and nothing is installed on your systems. We reserve all rights not expressly granted.

7. Acceptable use and restrictions

You will not, and will not permit any third party to:

• Attempt to reverse engineer or derive the underlying structure of the Service, except to the extent that restriction is prohibited by applicable law.
• Resell, sublicense, rent, lease, or otherwise commercially exploit access to the Service beyond delivering services to your own clients.
• Connect AWS accounts you do not have authorization from the account owner to connect.
• Use the Service to obtain data from an AWS account without the account owner's informed consent.
• Use the Service to violate applicable law or the rights of any third party.

8. Customer Data

You own all data you submit to the Service ("Customer Data"), including agency metadata, client metadata, runbook content, and the AWS cost and access metadata read from the AWS accounts you connect. You grant CloudAgencyOps a limited license to host, process, and display Customer Data solely to provide and support the Service. Our data handling is described in the Privacy Policy and, where we act as a processor, in the Data Processing Addendum. Before deletion at termination, you may export your Customer Data as described in Section 17.

9. Report output and white-label

As between the parties, the Agency owns its Customer Data and the report files generated from that Customer Data ("Output"), excluding CloudAgencyOps' underlying software, templates, report engine, layouts, know-how, and pre-existing intellectual property. The Agency grants CloudAgencyOps a limited license to use Agency logos, brand colors, and uploaded assets solely to generate white-label reports.

Cost and usage figures in the Output are operational estimates for informational purposes only. They are not invoices, accounting records, tax advice, audit reports, security certifications, or billing-authoritative statements, and they must be independently verified against AWS-issued invoices and the applicable AWS Customer Agreement before being used for billing. The Agency is solely responsible for reviewing, validating, and approving all reports and amounts before sending them to any client or using them for billing. The Agency must not represent any report as an audit, invoice, accounting record, tax document, security certification, or AWS-authoritative billing statement. The Agency is solely responsible for any report it brands, modifies, or distributes under its own name, and for all representations made to its clients and any reliance by its clients on that Output.

10. Data Processing Addendum

To the extent CloudAgencyOps processes personal data on behalf of the Agency, the CloudAgencyOps Data Processing Addendum is incorporated into and forms part of these Terms. If there is a conflict between these Terms and the Data Processing Addendum regarding the processing of personal data, the Data Processing Addendum controls.

11. Third-party services

CloudAgencyOps relies on the subprocessors listed on our Subprocessors page. CloudAgencyOps is not affiliated with Amazon Web Services, Inc., Vantage, CloudHealth, HaloPSA, or any other product mentioned in the Service or in marketing materials.

12. Not a financial institution

CloudAgencyOps is not a bank, payment processor, money transmitter, accountant, auditor, or tax adviser, and providing the Service does not make us any of these. We do not hold, receive, transmit, settle, or take custody of funds, and we do not issue invoices to your clients on your behalf. The Service provides operational reporting and recordkeeping only.

13. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. CloudAgencyOps does not warrant that cost calculations match an AWS-issued invoice line-for-line, that the Service will meet the requirements of any specific agency workflow, or that the Service will be uninterrupted or error-free.

14. Limitation of liability

To the maximum extent permitted by applicable law, CloudAgencyOps' total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts paid for the Service in the twelve months before the event giving rise to the claim. In no event will CloudAgencyOps be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, cost-overrun damages on client retainers, or AWS charges your clients incur, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, willful misconduct, gross negligence where not waivable, death or personal injury caused by negligence, or any non-waivable statutory consumer or data-protection rights and remedies.

15. Indemnification

You agree to defend, indemnify, and hold harmless CloudAgencyOps from any third-party claims, damages, liabilities, costs, and expenses arising out of (a) your use of the Service in violation of these Terms or applicable law; (b) any claim by an AWS account owner that you connected their account without authorization; (c) your branding, modification, or distribution of any Output, and any reliance by your clients on that Output; and (d) your Customer Data. We will give you prompt notice of the claim, allow you to control the defense (with counsel reasonably acceptable to us), and cooperate at your expense; you will not settle any claim in a way that admits liability for us or imposes a non-monetary obligation on us without our prior written consent.

16. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential ("Confidential Information"), including Customer Data and the access-governance and cost data processed by the Service. Each party will use the other's Confidential Information only to perform under these Terms and will protect it with at least reasonable care. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known without a duty of confidentiality, or is required to be disclosed by law (with notice where lawful).

17. Term and termination

These Terms remain in effect for the duration of your active subscription. Either party may terminate as described in Section 5. CloudAgencyOps may suspend or terminate your access immediately for material breach of these Terms, including non-payment. Before deletion, and for a reasonable window after termination, you may export your Customer Data and download previously generated reports. Sections 2, 8, 9, 13, 14, 15, 16, 19, and 20 survive termination; the license in Section 8 survives only as needed to complete deletion or return of Customer Data and the post-termination export window.

18. General (boilerplate)

• Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will stay in full force.
• Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and any order form, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject.
• Assignment. You may not assign these Terms without our consent. We may assign these Terms to a successor entity in connection with a reorganization, incorporation, merger, or sale of the business.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We may give notice by email to your registered address or by posting on the Service. You may give notice to legal@cloudagencyops.com.

19. Governing law and dispute resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan, where the operator is currently based, without regard to its conflict-of-laws rules, and the courts located there have jurisdiction. This reflects the operator's current sole-proprietor posture and will be updated when an operating entity is formed. Nothing in these Terms limits any non-waivable rights or remedies available under the law of the jurisdiction where the customer is legally entitled to those protections.

20. Changes to these Terms

We may update these Terms from time to time. We will give at least 30 days' notice of material adverse changes by email to your registered address and by posting on this page with a revised "Last updated" date. Material changes take effect no earlier than 30 days after notice, apply prospectively only, and do not affect disputes that have already arisen. If you do not agree to a material change, you may cancel before the effective date, and the prior Terms will govern until the end of your then-current paid subscription period, unless an immediate change is required by law or for security reasons.

21. Contact

Questions about these Terms may be sent to legal@cloudagencyops.com.